Returns and Refund Policy

At Classicgallery, managed by Evergrove Solutions, we strive to provide a convenient and stress-free shopping experience. In this document, “we,” “us,” and “our” refer to Evergrove Solutions, while “you,” “your,” and “user” refer to our valued customers. By placing an order on our website, you agree to the return and refund terms outlined below. If you need to return an item, please review the following guidelines for clarity.

Eligibility for Returns

Items must be unused, unwashed, and maintained in their original condition with all tags, labels, and packaging intact.

All tags, labels, and boxes must be returned exactly as received.
Products that have been worn, washed, or modified in any manner will not qualify for return.
Return requests must be submitted within 48 hours from the date of delivery. To begin the process, please contact our customer service team within this period.
Items that do not meet these conditions will not be accepted for return.

How to Initiate a Return

Step 1: Initiate a Request

Send your return request by email, including your Order ID and the reason for return, to Evergrovesolutions2@gmail.com.

Step 2: Share Supporting Photos

If the product is damaged, defective, or incorrect, please provide clear images showing the issue to help speed up the review process.

Step 3: Follow the Return Instructions

After your request is approved, we will share detailed instructions for completing the return.

We reserve the right to decline returns that fail to comply with our stated guidelines.

Refund Process & Timeline

Once the returned item reaches us, it will be examined to confirm it satisfies our return requirements. You will be informed whether your refund request has been approved or declined. If approved, the refund will be credited to your original payment method within 5–7 business days. A confirmation email will be sent once the refund has been successfully processed.

Partial Refund Guidelines

If an item only partially meets the return standards (for example, minor damage or incomplete packaging), we may issue a partial refund at our sole discretion.

Damaged, Defective, or Wrong Product

If you receive a product that is damaged, faulty, or different from what you ordered, please submit a return request within 48 hours of delivery. Kindly email us clear photos or videos of the issue so we can address it promptly.

Need Assistance?

If you have any concerns or require support regarding a return or refund, please contact our customer service team at Evergrovesolutions2@gmail.com.

Thank you for shopping with Classicgallery. We truly value your trust and remain committed to delivering an outstanding experience.